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Service Delivery Manager

The Service Delivery Manager must ensure the management and adoption of service management processes that governs service provisioning, service support and business relationships. This role will primarily be responsible for ensuring that the service management processes that provide consistent interfaces between customers and service providers in the areas of incident, request, problem, configuration, knowledge, service catalog, service level, continuous improvement and change management are implemented, managed and continuously improved across the enterprise.
With respect to these areas, the role plays a significant part in aligning business requirements, operational expectations and reporting on service quality metrics.  This encompasses planning, implementation and ongoing efficiency in process management to identify and meet the needs of our customers. 

IT Management
IT Services
Professional (3+)

Your challenges

  • Build relationships with functions, member firms & ITS Global teams;
  • Working in a Global Team / Organization;
  • IT Service Management process ownership;
  • Organize and align KPMG & Supplier Staff;
  • Maintain a continuous improvement culture.

This is you

  • Degree from an accredited college/university;
  • Knowledge of cloud technologies;
  • Knowledge of Power BI and other analytics / reporting tools;
  • Experience with Major IT Incident Management, and other IT Service Management processes;
  • Experience with Site Reliability Engineering concepts with focus on removing Toil.
* These criteria are an indication of the profile we are looking for. Research shows that male candidates often apply when they see a 60% match with the profile, while women only apply when they see a 100% match. If you don’t meet all the criteria but you do believe that this is the right position for you, we kindly invite you to apply anyway or get in touch.

Your role as
Service Delivery Manager?

The focus of this role will be to provide ownership of service management processes and service analytics (reporting).

We are seeking a highly motived Service Delivery Manager whose primary task is to drive efficiency and align IT Service Management processes and services with the business objectives.

Ensuring the team apply industry best practices and ensure process consistency across all Operations teams.

What we offer

  • Professional and innovative working environment
  • A salary on the level of Manager;
  • A fully furnished home office, a laptop & and iPhone
  • A lease car or mobility budget
  • Non-contributory pension scheme
  • Excellent training curriculum

Yes, I want to apply

* Required field

Let’s meet Sergio Koosman