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Global Service Managment Chapter Lead (EMA Region)

The Lead of Global Service Management Chapter in the EMA Region will provide leadership and oversight of the service management practice for the region. Are you an experienced stakeholder and service manager? Look no further!

IT Services
Professional (3+)

Your challenges

  • Build relationships with functions, member firms & ITS Global teams
  • Maintain Operations Security Compliance
  • IT Service Management process ownership
  • Organize and align KPMG & Supplier Staff
  • Maintain a continuous improvement culture

This is you

  • Masters degree from an accredited university
  • Demonstrable experience with information security management and standards (i.e. ISO 27001/27017, SOC2)
  • Demonstrable experience with Continuity Management
  • Demonstrable experience with Availability Management
  • Experience with Site Reliability Engineering concepts with focus on removing Toil

Your role as
Global Service Managment Chapter Lead (EMA Region)?

The focus of this role will be to provide service management support to the region; provide ownership of service management processes and management of operations security compliance.

We are seeking a highly motivated Chapter Lead whose primary task is to drive efficiency and align IT Service Management processes and services with the business objectives.

Ensuring the team apply industry best practices and ensure process consistency across all Operations teams.

What we offer

  • Professional and innovative working environment
  • Exciting projects
  • A fully furnished home office, a laptop & and iPhone
  • Competitive salary
  • A lease car or mobility budget
  • Non-contributory pension scheme
  • Excellent training curriculum

Application process

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Step 1 - Online assessment

When we see a potentially good fit, based on your résumé and application letter, we will invite you to complete the online assessment (Capacity test). If your score satisfies our requirements, we will also send you the personality questionnaire. This will give us further insights into your behavioral preferences and competencies.

Step 2 - The first interview

After you have succesfully completed the online assessment, we will invite you for a first interview with our recruiter. For some positions, a colleague from your potential future team will also be present.

Step 3 - The second interview

If you pass the first interview, a second interview will be scheduled. The second interview will dive deeper into the specific topics and competencies that are relevant to the job. A case interview can be part of the second interview and sometimes a final interview is scheduled after the second interview.

Step 4 - Screening

We maintain high standards regarding integrity and reliability. That is why every future employee is screened. As part of this, you will need to provide a reference, passport, copy of your academic diplomas/certificates, and a certificate of conduct (VOG).

Step 5 - Offer

If there's a good fit, you will receive a job offer. This is the beginning of your adventure at KPMG, and will kick off with a top secret 3-day onboarding program!

Do you want to learn more about our application process? Please contact HR Recruitment: (020) 656 7162

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Are you interested? Contact Maud van Turnhout